FAQ
What distinguishes Mobile Accelerator from other accelerators on the market?
Mobile Accelerator's main distinction from traditional accelerators lies in its foundational protocol. Most accelerators still use IPsec or IKEv2, while Mobile Accelerator fully adopts the WireGuard protocol, with only 4000 lines of code (compared to over 600,000 lines for IPsec), enhancing transmission speeds by 3-5 times while significantly reducing battery consumption. In addition, Mobile Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully accessible, achieving both speed and security.
What operating systems and devices does Mobile Accelerator support?
Mobile Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (like Ubuntu, Fedora, Debian, etc.). Additionally, Mobile Accelerator offers detailed router configuration guides compatible with popular router firmware such as Asus, Netgear, and OpenWrt, allowing for one-time setup to protect all connected devices in your home.
What is the refund process if I am not satisfied with Mobile Accelerator?
Mobile Accelerator offers a 30-day unconditional refund guarantee. Within 30 days of purchase, if you are dissatisfied with the service, simply reach out to our customer support team via live chat or email at support@vpnjs.net, and you can request a full refund without needing to provide any reason. Refunds typically process within 1-3 business days back to your original payment account.
What is the actual connection speed of Mobile Accelerator?
Mobile Accelerator has deployed over 3000 high-speed server nodes globally, and empirical tests show that the average latency to Asia-Pacific nodes is less than 30ms, latency to North American nodes is approximately 80-120ms, and download speeds can reliably exceed 500Mbps on gigabit broadband. Thanks to the WireGuard protocol's efficiency, Mobile Accelerator maintains stable and smooth connections even in complex networking environments.
What does Mobile Accelerator's no-logs policy entail?
Mobile Accelerator's no-logs policy includes the following: no recording of your original IP address, no timestamps of connections, no logged websites or domains accessed, no recording of DNS queries, and no tracking of bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously examined by the internationally recognized security auditing agency Cure53, and a comprehensive audit report is available on the Mobile Accelerator website.
How do I configure Mobile Accelerator on my router?
Mobile Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Logging into the router management interface; 2) Going to the acceleration client settings; 3) Importing the configuration file provided by Mobile Accelerator; 4) Entering your Mobile Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Can Mobile Accelerator be used for streaming content?
Yes, Mobile Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can stream 4K Ultra HD video content smoothly. Mobile Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Mobile Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Mobile Accelerator decrease my internet speed?
Thanks to the efficient design of the WireGuard protocol, Mobile Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (such as video streaming or P2P), using Mobile Accelerator may actually improve your speed because the encrypted connection prevents the ISP from conducting deep packet inspection (DPI) and traffic identification.
Does Mobile Accelerator support simultaneous connections on multiple devices?
Yes, the Mobile Accelerator Lightning Version supports up to 6 devices connected simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection simultaneously on phones, computers, tablets, smart TVs, and other devices without paying extra. If you need to protect more devices, it is recommended to configure Mobile Accelerator on your router, which will secure all devices in the home with a single setup.
How does Mobile Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. Once you connect to Mobile Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Mobile Accelerator also offers an automatic connection feature: when an unsafe WiFi network is detected, accelerator protection will automatically activate.
Is Mobile Accelerator's no-logs policy verified by a third party?
Yes, Mobile Accelerator's no-logs policy has been independently audited by the renowned security auditing firm Cure53. The audit team conducted a comprehensive review of Mobile Accelerator's server infrastructure, code base, and operational processes, confirming that Mobile Accelerator does not log any personally identifiable information. The full audit report is available for public review on the Mobile Accelerator website.
Does Mobile Accelerator support Linux systems?
Yes, Mobile Accelerator offers a native Linux command-line client, compatible with mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all key features, including the WireGuard protocol, split routing, and the kill switch.
Does Mobile Accelerator offer static IP addresses?
Yes, the Mobile Accelerator Premium Version includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding verification challenges triggered by frequent IP changes. The static IP is assigned exclusively to your use and will not be shared with other users.
How can I ensure Mobile Accelerator does not leak my IP address?
Mobile Accelerator comes with comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from revealing your true IP through WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can utilize the built-in leak testing tool in the Mobile Accelerator client or visit third-party detection sites to verify your protection status.
Can Mobile Accelerator handle network interference?
Mobile Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In strictly controlled network environments, Mobile Accelerator's obfuscation mode can help users keep a stable connection to a free internet. However, please note that Mobile Accelerator promotes responsible accelerator usage and compliance with local laws and regulations.
What payment methods does Mobile Accelerator accept?
Mobile Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (like Bitcoin and Ethereum). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the safety of your payment information.
In which regions are Mobile Accelerator's servers located?
Mobile Accelerator has over 3000 servers deployed across more than 80 countries and regions worldwide. Major coverage areas include: North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Mobile Accelerator offer browser extensions?
Yes, Mobile Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly useful for scenarios requiring quick IP address switching, such as cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Mobile Accelerator's customer support team?
Mobile Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit the Mobile Accelerator website to chat with support in real time, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in both Chinese and English.
How does Mobile Accelerator's ad-blocking feature work?
Mobile Accelerator's Lightning and Premium Versions come with built-in ad-blocking and protection against malicious websites. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing sites by maintaining a domain blacklist with over 1 million rules. This approach is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.